Privacy Policy

CRM AI

Last updated: September 16, 2026

1. Introduction

This Privacy Policy explains how CRM AI (“we”) collects, uses, stores, and protects your information when you use our services. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We may collect:

  • Account data such as name, email address, and phone number.
  • Data you enter into the CRM system, including customer data (leads, contacts, conversation history, sales notes).
  • Usage data such as activity logs, IP address, device type, and browser.
  • Data processed by AI-powered features, such as text input you submit for analysis or response generation.

3. How We Use Your Information

The information collected is used to:

  • Provide and maintain the Service.
  • Process and generate AI feature outputs.
  • Improve product quality.
  • Provide customer support.
  • Send important account or service-related notifications.
  • Prevent abuse and maintain system security.

4. Use of Artificial Intelligence (AI) Features

Some features in our Service use third-party AI technology to process data you input. Data sent to AI providers is processed in accordance with their privacy policies and data security agreements. We strive not to send unnecessary personal data and limit data retention by third parties as required for the service.

5. Sharing Information with Third Parties

We do not sell your personal data. We may share information with:

  • Third-party service providers who assist our operations (hosting, analytics, AI providers, payment gateway).
  • Legal authorities if required by applicable laws and regulations.
  • Other parties with your explicit consent.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including encryption of data in transit and role-based access controls. However, no method of transmission or electronic storage is 100% secure.

7. Data Retention

We retain personal data for as long as your account is active or as needed to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights as a Data Subject

In accordance with applicable data protection regulations, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Withdraw consent for data processing.
  • Submit a complaint to the relevant supervisory authority.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain login sessions, remember your preferences, and analyze Service usage. You can configure your browser to reject cookies, however some features of the Service may not function properly.

10. Children’s Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notification at least 30 days before becoming effective.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at support@crmai.id.

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