Terms and Conditions

1. Introduction

Welcome to CRM AI. These Terms and Conditions (“Terms”) govern your use of the CRM AI service (“Service”). By accessing or using the Service, you agree to be bound by these Terms.

2. User Accounts

When you create an account with us, you must provide accurate, complete, and up-to-date information at all times. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Failure to provide accurate information constitutes a breach of these Terms, which may result in immediate termination of your account.

3. License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with the subscription plan you have selected, solely for your internal business purposes.

4. Your Customer Data

You retain ownership of all data you upload or enter into the CRM system (“Customer Data”). You grant us a limited right to access, store, and process such Customer Data solely for the purpose of providing and improving the Service, including through AI-powered features.

5. Artificial Intelligence (AI) Features

Our Service may include features powered by third-party AI technology. Output generated by AI features is automated and may contain inaccuracies; you are responsible for reviewing and verifying such output before using it in business decision-making.

6. User Obligations

You agree not to:

• Use the Service for unlawful purposes.
• Upload content that violates third-party rights.
• Attempt to reverse-engineer or disrupt the security of our systems.
• Use the Service to send spam or unauthorized communications to third parties.

7. Fees and Payment

Some features of the Service require a subscription fee according to the selected plan. Payments are non-refundable unless otherwise specified, and we reserve the right to change the pricing structure with prior notice.

8. Intellectual Property

The Service, including but not limited to software, design, logos, and content (excluding Customer Data), is owned by us or our licensors and is protected by applicable intellectual property laws.

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. You may also terminate your account at any time through your account settings.

10. Limitation of Liability

To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service, including damages resulting from inaccurate AI feature output.

11. Disclaimer of Warranties

The Service is provided “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of fitness for a particular purpose.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

14. Contact Us

If you have any questions about these Terms, please contact us at support@crmai.id.