AI Audit

Audit customer service conversation quality with AI — sentiment, issues, and recommendations automatically.

Ticket #1024 — Andi Pratama

Halo, pesanan saya belum sampai padahal sudah 5 hari.

Mohon maaf atas kendalanya, Kak. Saya cek dulu status pengirimannya ya.

Saya butuh kepastian secepatnya, ini untuk acara keluarga.

Sudah saya cek, Kak. Paket dalam perjalanan dan diprediksi tiba besok pagi. Sekali lagi mohon maaf atas ketidaknyamanannya.

Overview

Turn ticket chat history into
automatic CS audit reports

AI analyzes the entire chat history of a ticket and produces a complete summary: sentiment score, key issues, service quality, and improvement recommendations. Turn every conversation into CS team evaluation material without re-reading chats one by one.

Per-ticket audit, right from the inbox

Enable AI Audit from the message menu in the inbox — AI scans the entire ticket conversation (costs 10 response tokens, done in 2–5 minutes) and builds a complete report inside the chat.

Summary & sentiment score

Automatic conversation summary plus an overall 0–100 sentiment score in one view.

Key issues & resolution status

The most prominent issues in the chat are identified along with whether the ticket was resolved.

Service quality score

Quality is measured across 5 dimensions: clarity, empathy, responsiveness, accuracy, and problem solving.

Recommendations & customer insight

Concrete improvement recommendations, customer profile, expectations, and ticket assessment.

Audit reports are exportable

Every report block can be copied as text, JSON, or image — ready to share with the team for evaluation and CS quality reviews.

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