CRM Features for Managing Customer Chats.
Manage shared inboxes, contacts, quick replies, campaigns, scheduled messages, forms, and AI assistance. Feature availability and usage limits depend on your plan and connected channels.
AI Agent
Automatically responds to customer inquiries and can provide information about your services and pricing.
Quick Replies
Enable your team to respond to frequently asked questions faster and more consistently.
Interactive Message Builder
WhatsApp messages with buttons and lists that boost response rates.
Smart Forms
Build digital forms and turn them into links to collect leads automatically.
Scheduled Message
Send automated messages at the right time, without being online.
Broadcast
Send messages to multiple customers at once for promotions, announcements, or important updates.
WhatsApp Stories
Publish WhatsApp Stories to keep your brand top of mind with customers.
Birthday Automation
Automated birthday greetings that make customers feel valued.
Shared Inbox
Monitor and organize incoming conversations in one inbox for easier follow-ups.
Manage WhatsApp, Instagram & More in One CRM
Connect multiple WhatsApp numbers, Instagram DMs, Facebook Messenger, Telegram bots, and Web Chat in one CRMAI workspace.
Multi-Admin Collaboration
Support seamless collaboration between multiple admins and team members.
Teams & Departments
Organize workflows by team, department, or business unit for better collaboration.
Contacts
Centralize and manage all your customer contact information in one place.
Performance Analytics & Customer Insights
Monitor chat performance, lead activity, and customer engagement from a single platform.
AI Audit
Audit customer service conversation quality with AI — sentiment, issues, and recommendations automatically.
AI Blacklist & Anti-Spam
Full control over which chats should not be replied to by automated AI.