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Shared Inbox

Monitor and organize incoming conversations in one inbox for easier follow-ups.

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Shared Inbox

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OverviewShared Inbox

All Your Conversations, In One Organized Inbox.

Bring all customer conversations into a single inbox so your team can monitor and respond to messages faster and more consistently.

Every Conversation, One Organized View

Chats from every connected number land in a single inbox, sorted into In Process, Queue, and Closed queues, and filterable by division, category, connection, or user, so nothing slips through.

In Process12
Queue6
Closed28

Filter by Division, Category & User

Narrow the inbox to exactly the conversations your team needs to see right now.

Move Tickets Instantly

Reassign a conversation to another user, division, or connection in a couple of clicks.

AI Controls per Conversation

Blacklist AI on a chat to pause automated replies, or run an AI Audit to review resolution quality.

Auto-Close & Auto-Reopen

Tickets close automatically after a set period of inactivity, and reopen as a fresh ticket if the customer messages again later.

Built for Busy Teams

Load older messages and tickets on demand, and jump between queues without losing your place.

Ready to Elevate Your Customer Experience?

Start using CRMAI and automate your customer communication through WhatsApp.

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