Teams & Departments
Organize workflows by team, department, or business unit for better collaboration.
Division Routing
Chats land with the right team automatically
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One Structure,
Every Team Aligned.
Create divisions such as Sales, Support, or Finance, each with its own color tag, dedicated greeting message, and access control. Conversations from specific connections or categories are routed straight to the right division automatically.
Route Every Chat to the Right Team
Group your workflow into divisions like Sales, Support, or Finance, each with its own color tag and dedicated greeting message so every incoming conversation lands with the team best equipped to handle it.
Custom Color Tagging
Give each division a distinct color for instant visual recognition across the inbox and reports.
Division-Specific Greeting
Set a separate greeting message, in text or interactive format, triggered when a chat enters that division.
Automatic Chat Routing
Assign connections and categories to a division so relevant conversations land with the right team automatically.
Controlled Access per Division
Decide which team members can see and handle chats belonging to each division.
Stay Organized as You Grow
Add, rename, or recolor divisions anytime as your team structure evolves.
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